CUSTOMERS BY CATEGORY AND LEVEL OF SERVICE

Currently, KASHWASA has three (3) categories of customers namely Urban Water Supply and Sanitation Authorities (WSSAs) in towns, Community Owned Water Supply Organizations (COWSOs) in villages and Industries including mining. Customers which currently fall under WSSAs are Shinyanga Urban Water Supply and Sanitation Authority (SHUWASA), Kahama Urban Water Supply and Sanitation Authority (KUWASA) and Ngudu Urban Water Supply and Sanitation Authority (NGUWASA). Customers which currently fall under COWSOs are 57 Village Water Committees in Misungwi, Kwimba, Shinyanga and Msalala Districts. All customers are metered and service level stands at 23 on average.